Terms & Conditions

1. Introduction

1.1 Purpose and Scope

These Terms and Conditions govern your use of Deltos Finance's services and website. By engaging our services or using our website, you agree to be bound by these terms.

1.2 Definitions

- "We", "Us", "Our", or "Deltos Finance" refers to Deltos Finance and its representatives
- "You", "Your", or "Client" refers to any person or entity using our services
- "Services" refers to mortgage broking and related financial services
- "Website" refers to all Deltos Finance online properties and content

2. Our Services

2.1 Service Description

2.1.1 Deltos Finance provides mortgage broking services, including:

- Home loan assessment and recommendations
- Loan application assistance
- Rate negotiation with lenders
- Refinancing services
- General mortgage advice

2.1.2 Service Limitations

- We are mortgage brokers, not financial advisors or legal professionals
- Our advice is limited to mortgage and loan products
- We do not provide tax, investment, economic, or legal advice

2.2 Success Rates and Savings Claims

2.2.1 Application Success Rate

- We advertise a 94%+ success rate for loan applications which is based on percentage of loan approvals we receive for loan applications
- This rate is calculated based on historical data of applications (excluding applications that did not result in decline or approval - and withdrawn applications)
- Past performance does not guarantee future results
- Individual applications are assessed on their specific merits
- Approval rate advertised may not be up to date and could be more/less than figure stated

2.2.2 Average Client Savings

- Our advertised average savings of $4,500+ for refinancing clients:
  - Is based on historical client data
  - Represents the average difference between previous and new loan payments (regardless of loan term changes)
- Is a combination of projected interest savings, and/or cashflow savings per year by extending loan term or other change in loan terms or fee savigns
  - May vary significantly based on individual circumstances and may not be up to date
  - Does not guarantee future savings
  - Is calculated over standardized time periods
  - May not account for future interest rate changes

3. Fees and Charges

3.1 Standard Service Fees

3.1.1 Brokerage Fees

- Standard fee of AUD $990.00 (including GST) per loan application
- Fee is only payable upon successful loan approval
- No fee charged if loan application is unsuccessful
- In the event of pre-approval for purchases, we may charge our standard fee at conditional approval stage instead of formal approval.

3.1.2 Fee Exceptions

- Fees may be waived under the Bonus Cash Program (see Section 4)
- Special promotional offers or case by case scenarios may modify standard fees

3.2 Payment Terms

- Fees are payable upon loan approval (Invoice to be paid within two (2) weeks of formal approval)
- Payment methods and timing will be specified in your service agreement or loan proposal
- All fees quoted include GST unless otherwise stated

4. Bonus Cash and Waived Fees Program

4.1 Advertised Cashback Amounts

4.1.1 "Up To" Amounts

- All advertised cashback amounts represent maximum possible values
- The asterisk (*) on the Cashback Refinance landing page, indicates this is “up to” the stated amount
- Actual cashback received may be less than advertised amounts
- Final amounts depend on multiple factors including:
  - Loan amount
  - Loan-to-Value Ratio (LVR)
  - Funds in offset/redraw accounts
  - Cash out requirements
  - Loan type and terms
  - Lender eligibility criteria
  - Meeting Deltos Finance program conditions

4.1.2 Cashback Components

- Advertised total cashback amounts may include:
  - Lender cashback promotions
  - Deltos Finance bonus cash
  - Waived fee amounts
- Components are combined into a total figure for advertising simplicity
- Each component may have distinct eligibility criteria
- Actual breakdown will be provided in formal quotes

4.1.3 Eligibility Variations

- Lender cashback eligibility criteria may differ from Deltos Finance criteria
- Meeting conditions for one component doesn't guarantee eligibility for others
- Separate terms apply to:
  - Lender cashback offers
  - Deltos Finance bonus cash
  - Fee waivers
- Each component must qualify independently

4.2 Bonus Cash and Fee Waiver Program Terms

4.2.1 Eligibility Requirements

This Bonus Cash and Fee Waiver Program applies exclusively to standard residential refinance applications. It does not apply to:
- Property purchase applications
- Commercial lending applications
- Self-Managed Super Fund (SMSF) lending
- Any other specialised lending products or services

4.2.2 To qualify for bonus cash payments and fee waivers ("Benefits"), clients must maintain their loan with the new lender for a minimum period of eighteen (18) months from the settlement date ("Eligibility Period") before refinancing the subject property.

4.2.3 Early refinancing through Deltos Finance within the Eligibility Period:

- We will allow you to refinance with Deltos Finance during the eligibility period and still receive benefits
- An administrative/brokerage fee of AUD $990.00 (including GST) per property will apply
- The Eligibility Period will reset, commencing from the new settlement date
- Initial Benefits will only be paid upon completion of the original Eligibility Period (18 months would reset)
- Minimum period could increase based on clawback policy of the lender. Minimum period must more or equal to the clawback period of the selected lender. This would be disclosed in the loan proposal if there are any applicable changes to the eligibility period.

4.3 Bonus Cash Adjustments

4.3.1 The final bonus cash amount may vary from the initial quote if:

- The actual loan amount differs from the amount initially disclosed
- The funds held in redraw or offset accounts are different from those initially advised
- Any discrepancy in the provided information affects the commission Deltos Finance receives from the lender
- Other material changes occur between the initial quote and settlement

4.3.2 Clients are required to provide accurate and complete information regarding their financial position. Any variation in the information provided may result in an adjustment to the bonus cash amount offered.

4.4 Payment Terms

4.4.1 All Benefits will be disbursed after:

- Successful completion of the eighteen (18) month Eligibility Period
- Verification of continuous loan maintenance with the designated lender
- Confirmation of compliance with all program terms and conditions

4.5 Future Refinancing Benefits

4.5.1 Upon completion of the Eligibility Period, clients become eligible for:

- Bank fee waivers (subject to a maximum of AUD $500.00 per property)
- Bonus cash payments for subsequent refinancing of the same property

4.5.2 The value of bonus cash offerings for subsequent refinancing will be determined based on multiple factors, including but not limited to:

- Loan size
- Available funds in redraw facilities
- Offset account balances
- Cash-out requirements
- Selected lending institution

4.6 General Provisions

4.6.1 Deltos Finance reserves the right to:

- Modify these terms and conditions
- Verify compliance with all eligibility requirements
- Request supporting documentation as necessary

4.6.2 All Benefits are subject to:

- Meeting lender criteria
- Successful loan settlement
- Compliance with all applicable terms and conditions

5. Interest Rates and Lender Terms

5.1 Rate Quotes and Negotiations

5.1.1 Interest Rate Disclaimers

- All quoted interest rates are subject to change without notice - in loan proposals, application forms, credit proposals, and advertising material
- Rates are indicative only until formal approval
- Final rates depend on:
  - Lender assessment
  - Your financial situation
  - Property details
  - Loan type and amount
  - Market conditions

5.1.2 Rate Negotiations

- We actively negotiate with lenders on your behalf
- Rate discounts are:
  - At the lender's discretion
  - Based on individual application merits
  - Not guaranteed and can be taken away
  - Subject to lender policies and criteria

5.1.3 Comparison Rate Warning

COMPARISON RATE WARNING: The comparison rate is calculated on a loan amount of $150,000 for a term of 25 years secured by a first registered mortgage on an owner-occupied property at a variable rate.

WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

5.2 Repayment Estimates and Variations

5.2.1 Repayment Calculations

- All repayment figures provided are estimates only
- Official repayment figures in credit proposals and application forms take precedence over email proposals
- Email proposals contain manually calculated estimates which may contain errors and should be taken as estimates only
- Actual repayments may differ from quotes due to:
  - Interest rate changes between quote and settlement
  - Changes in loan amount
  - Inaccurate information about existing offset/redraw balances
  - Modifications to loan features or products
  - Changes in loan term
  - Calculation errors
  - Rounding differences
  - Fee capitalization
  - Insurance premium additions

5.2.2 Post-Settlement Variations

- Final repayment amounts may differ from initial quotes due to:
  - Settlement date variations affecting first payment date
  - Interest rate changes after settlement
  - Changes to loan features or structure
  - Additional product features selected
  - Insurance or fee additions
  - Payment frequency selections

5.2.3 Client Responsibilities

- Verify all repayment calculations independently
- Review official credit proposal documents carefully
- Confirm final repayment amounts with lender
- Monitor account statements for accuracy
- Report any discrepancies to the lender directly

5.3 Lender Relationships

5.3.1 Lender Panel Access

- Our advertised "40+ banks" refers to the lending institutions available on our aggregator's panel
- These include various types of lending institutions such as:
  - Major banks
  - Regional banks
  - Non-bank lenders
  - Credit unions
  - Building societies
  - Specialist lenders
- The term "banks" is used for simplicity in our communications and refers to lenders
- Actual access to specific lenders depends on our current accreditation status
- Not all panel lenders may be available at any given time

5.3.2 Lender Selection

- We work with multiple lenders but cannot guarantee access to all market options or the best loan products
- Lender policies and products may change without notice
- We do not guarantee acceptance by any specific lender
- Our recommendations are based on available lenders at the time of application
- Some lenders may require additional accreditation processes before we can submit applications

5.3.3 Panel Limitations

- Our lending panel is provided through our aggregator
- Panel composition may change without notice
- Not all Australian lenders are represented on our panel
- Some lenders may be temporarily unavailable due to policy or capacity restrictions

6. Application Process

6.1 Approval Timeframes

6.1.1 Processing Times

- Approval times vary by lender and circumstance
- Quoted timeframes are estimates only
- Actual processing time may be affected by:
  - Lender assessment volumes
  - Application complexity
  - Document provision speed
  - Additional information requests
  - Public holidays and weekends
  - Staff availability
  - External valuations
  - Third-party verification requirements

6.1.2 Client Responsibilities

- Timely provision of requested documents
- Accurate information submission
- Prompt response to additional requests
- Notification of any relevant changes in circumstances

7. Website Content and Calculations

7.1 Information Accuracy

7.1.1 Website Content

- Information is provided for general guidance only
- Content may not be current or complete
- Regular updates may occur without notice
- Technical errors may exist

7.1.2 Calculators and Tools

- All calculations are estimates only
- Based on information available at time of calculation
- May not account for all variables
- Should not be relied upon for financial decisions

7.2 Savings Projections

7.2.1 Calculation Methods

- Savings projections are based on:
  - Current market rates
  - Standard loan terms
  - Typical scenarios
  - Historical data

7.2.2 Limitations

- Actual savings may vary due to:
  - Interest rate changes
  - Fee variations
  - Payment behavior
  - Loan term changes
  - Economic conditions

8. Privacy and Data

8.1 Information Collection

- We collect and store personal and financial information
- Information is handled as per our Privacy Policy
- Data security measures are in place but not guaranteed

8.2 Information Sharing

- Information shared with lenders as required
- Third-party service providers may receive relevant data
- Legal obligations may require information disclosure

9. Legal Disclaimers and Limitations

9.1 General Disclaimers

9.1.1 Service Provision

- Services provided "as is" without warranty
- No guarantee of specific outcomes
- Results may vary from examples provided

9.1.2 Financial Advice

- Information provided is not financial advice
- Independent financial advice should be sought
- We are not responsible for financial decisions made

9.2 Liability Limitations

9.2.1 Extent of Liability

To the maximum extent permitted by law, we:
- Exclude all implied conditions and warranties
- Limit liability to service re-supply where permitted
- Are not liable for consequential losses
- Do not accept liability for third-party actions

9.2.2 Financial Outcomes

We are not liable for:
- Changes in financial circumstances
- Market fluctuations
- Lender decisions
- Economic conditions affecting loans

9.2.3 Contract and Deposit Liability

Deltos Finance explicitly disclaims liability for:
- Loss of deposit due to failure to meet contract conditions
- Financial losses resulting from missed settlement dates
- Penalties incurred due to contract breaches
- Any costs associated with contract extensions
- Any financial implications arising from contract termination
- Any losses resulting from unconditional purchase contracts
The client acknowledges that:
- Meeting contract deadlines is their responsibility
- Pre-approval or conditional approval does not guarantee final approval
- Finance conditions in contracts should allow adequate time for approval
- Deposit protection strategies should be considered independently
- Independent legal advice should be sought regarding contract terms
- We do not provide advice about contract terms or conditions
- We explicitly advise against unconditional contracts
- Proceeding with an unconditional contract is done against our recommendation
- Loss of deposit from unconditional contracts is entirely the client's risk
- Finance approval delays can result in contract breaches and financial penalties

9.2.4 Property Transaction Risks

Clients are advised to:
- Never enter into unconditional contracts without secured finance
- Seek independent legal advice before signing contracts
- Not rely solely on finance pre-approval when making offers
- Consider including appropriate finance conditions in contracts
- Allow sufficient time for loan approval and settlement
- Understand all contract obligations independently of our services
- Obtain professional advice regarding deposit protection
- Consider finance clause timeframes carefully
- Have contingency plans for approval delays

10. Changes and Termination

10.1 Terms Modifications

- We may modify these terms at any time
- Changes effective immediately upon posting
- Continued service use implies acceptance

10.2 Service Termination

- We may refuse service at our discretion
- Service may be terminated for breach of terms
- Existing obligations remain enforceable

11. Governing Law

11.1 Jurisdiction

- These terms are governed by Australian law

11.2 Dispute Resolution

- Disputes to be notified in writing
- Mediation required before legal action
- Legal proceedings as last resort

12. Contact Information

12.1 Communications

For any questions regarding these terms:
- Phone: 0422 205 267
- Address: 11 Clarence Street, Bellerive, TAS 7018

Last Updated: 11/01/2025